Steps Necessary To Pass The 820-605 Exam from Training Expert DumpsReview [Q35-Q58]

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Steps Necessary To Pass The 820-605 Exam from Training Expert DumpsReview

Valid Way To Pass Digital Transformation Specialist’s 820-605 Exam

NO.35 Which two metrics are used by Customer Success Managers to measure customer success?
(Choose two.)

help desk data

health score

risk management

telemetry

training surveys

NO.36 Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

Service organizations must evolve from a “break fix” business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.

IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.

IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer’s business outcomes are achieved with the shortest time to value.

The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.

NO.37 A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?

Quarterly Success Review build and delivery

service introduction to confirm that they know how to submit service issues at the go live

initial user group identified and their use cases confirmed

customer’s stakeholders and their business outcomes

additional features that will align with the business outcomes

NO.38 Which list of components of a Customer Success Quarterly Success Review is common”?

results from prior quarter, services delivered, issues and open services cases, and confirm goals tor next quarter

results from prior quarter, product roadmap proposed marketing new products, and confirm goals for the next quarter

results from prior quarter, agreed actions completed benchmarking with the market, and confirm goals for next quarter

results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

NO.39 Which statement describes an end user adoption barrier?

There are insufficient licenses for additional staff from a newly acquired company to use the solution.

The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.

The budget is insufficient to implement the solution for a new branch of the business.

Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.

NO.40 Refer to the exhibit.

The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

The customer has a high probability to renew and will include an expanded opportunity

The customer’s usage is too low to correctly measure the chance of their retention

The customer has increased usage, which shows a strong indicator of renewal

The customer’s usage has seen a recent decline and the chance of them churning will be higher

NO.41 A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

Contact the services team and request that they reach out to the customer to address the solution

Make the renewals manager aware that the one solution is not fully implemented but the other two are fine

Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue

No action is needed because the customer will probably renew and you can address the issue after the renewal

NO.42 As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

Talk to senior management to explain the benefits of success story creations.

Explain that this is a role metric that is needed to satisfy quotas.

Make the story for internal use only.

Offer the customer free products or services as an incentive.

NO.43 Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.

NO.44 The customer wants to reduce their exposure to security events. Which business outcome is critical to the company’s success?

market growth

risk management

sustainability

cost efficiency

NO.45 Which two options are reasons why effective communications is key to success? (Choose two.)

It allows effective interaction between stakeholders.

Can help mitigate the intrinsic risks within negotiation.

It allows other strengths to create maximum impact.

Can help lessen the impact of business weakness.

NO.46 Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

No action is necessary as long as the health index is green

Observe the online image of the customer

Review and update the success plan for ongoing activities

Manage the service issues and escalations

Join the sales and marketing strategy meetings

NO.47 At which lifecycle stage does the Customer Success Manager identify the solution purchased?

Onboard

Purchase

Implement

Select

NO.48 The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company’s success? (Choose two )

credibility

business growth

time to market

sustainability

cost efficiency

NO.49 The customer wants to increase the number of services in their portfolio and improve the time to launch these services.
Which two business outcomes are appropriate? (Choose two )

employee satisfaction

cost efficiency

business growth

sustainability

time to market

NO.50 Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

No action is necessary as long as the health index is green

Observe the online image of the customer

Review and update the success plan for ongoing activities

Manage the service issues and escalations

Join the sales and marketing strategy meetings

NO.51 What defines a use case?

comparison of the marketing description of what a product does and the customer’s experience.

list of actions that define the interactions between a role and a system to achieve a goal.

list of actions or event steps that a customer uses.

list of instructions customers use for their software.

NO.52 Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

Service organizations must evolve from a “break fix” business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption. The CSM advises and professional services team on the best services to position.

The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.

NO.53 Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?

Provide break-fix support for technical problems experienced or observed by the customer.

Provide training content to address current and existing barriers.

Provide a detailed cost structure for the management team.

Provide direct and in-depth technical expertise upon customer request.

NO.54 The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company’s success?
(Choose two.)

risk management

employee satisfaction

cost efficiency

credibility

sustainability

NO.55 Refer to the exhibit.

Which initial action does a Customer Success Manager take?

Run analysis on all the license types used by the customer on all platforms

Share the report with the customer point of contact for license types B and D and determine causes

Provide trending information on license types B and D and share with all stakeholders

Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

NO.56 The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two)

limited telemetry

purchase policy process

lack of common features

lack of communication

business misalignment

NO.57 A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership. Which action does the Customer Success Manager take first?

Engage the service delivery manager and request two days of free consultation for the customer

Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution

Escalate the situation to your manager and request a customer visit to understand concerns and expectations

Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps

NO.58 Which two actions should be taken when a customer’s usage is in decline? (Choose two.)

Show the customer how the current solution compares to the offers from a competitor.

Assess the capabilities of the solution against the customer’s desired outcomes.

Tell the customer a new solution will soon be available.

Review the implementation plan with key customer leadership.

Identify changes in the customer’s business processes.

Cisco 820-605 certification exam is designed for individuals who are interested in becoming Cisco Customer Success Managers. Cisco Customer Success Manager certification is ideal for those who want to gain knowledge and skills in managing customer relationships, as well as those who want to enhance their career in the IT industry.

All 820-605 Dumps and Cisco Customer Success Manager Training Courses: https://www.dumpsreview.com/820-605-exam-dumps-review.html