Latest [Dec 31, 2023] Cisco 820-605 Real Exam Dumps PDF [Q29-Q50]

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Latest [Dec 31, 2023] Cisco 820-605 Real Exam Dumps PDF

820-605 Practice Test Questions Updated 152 Questions

Cisco 820-605 exam focuses on the knowledge and skills required to manage customer success programs. 820-605 exam covers topics such as customer success concepts, customer journey mapping, customer data analysis, and customer experience management. 820-605 exam also focuses on communication and collaboration skills, as well as the ability to develop and execute customer success plans.

QUESTION 29
A customer’s renewal is due in the next 6 months Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two )

sales account plan

detailed contract inventory

support tickets reports and diagnostic information

customer annual report and quarterly business reviews

questions to validate the interpreted analytical data

QUESTION 30
Which expense is aN operating expense (OPEX)?

office improvements

payroll

computer equipment

software

QUESTION 31
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company’s success? (Choose two.)

risk management

credibility

business growth

cost efficiency

sustainability

QUESTION 32
In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

The adoption campaign provides notifications of new feature releases.

The adoption campaign surveys all end users for product feedback.

The adoption campaign notifies customers of a critical bug.

The adoption campaign provides free trial licenses for feature upgrades.

The adoption campaign provides free user training.

QUESTION 33
The customer wants to reduce their exposure to security events. Which business outcome is critical to the company’s success?

market growth

risk management

sustainability

cost efficiency

QUESTION 34
Which element of the renewal risk analysis is associated with a customer’s requests to maintain existing pricing?

customer budget

adoption barriers

value realization

competitive differentiation

QUESTION 35
What is a key driver that is creating the need for customer success?

financial resources

subscription economy

advanced specializations

portfolio management

QUESTION 36
Which statement describes the difference between customer success and customer sales?

Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.

Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about making sure the customer deploys the solution within an effective timeline.

Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about expanding the customer’s portfolio.

Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

QUESTION 37
Which scenario represents a use case expand opportunity?

usage KPIs are on target entering the fourth quarter

supplementary training sessions are organized on existing features

solution management team adds headcount

endpoint security solution extended to cover data center servers in addition to laptops

QUESTION 38
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?

Quarterly Success Review build and delivery

service introduction to confirm that they know how to submit service issues at the go live

initial user group identified and their use cases confirmed

customer’s stakeholders and their business outcomes

additional features that will align with the business outcomes

QUESTION 39
Which two actions are in adoption campaign? (Choose two.)

messaging to users on best practice approaches to their solution

messaging to stakeholders on new product releases

messaging to stakeholders on the new features of their solution

survey sent to all end users

renewal reminder to stakeholders

QUESTION 40
You notice a decline over time in your customer’s usage of your product.
Which action do you consider?

Tell the customer a new solution will soon be available

Carefully tell the customer to get more people to use your product

Re-assess the customer’s business process and outline the capability of the solution

Show the customer a comparison of the solution versus the competition

QUESTION 41
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

QUESTION 42
Drag and Drop Question
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.

QUESTION 43
What is a lagging indicator of the customer achieving the value proposition?

product deployment

contract renewal

decrease in the number of problem reports

movement to evaluate stage

QUESTION 44
Which statement describes the difference between customer success and customer sales?

Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.

Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about making sure the customer deploys the solution within an effective timeline.

Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about expanding the customer’s portfolio.

Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.

QUESTION 45
A Customer Success Manager was assigned a strategic new account.
Which action prepares them for the customer introduction meeting?

Engage with the account team to understand the expansion opportunities.

Perform a deep analysis of all the sales orders to the past 24 months.

Document customer’s current technical escalations.

Speak the internal contacts to understand the customer’s priorities and sentiment.

QUESTION 46
Which definition of customer success is true?

It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.

It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.

It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.

It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.

QUESTION 47
A large university has deployed a new IT solution designed to improve the overall student and staff experience Which approach to measure success is the best?

Implement staff Super Users to provide feedback

Combination of tailored surveys and IT tools-based metrics.

Measure the number of complaints raised by students.

Twice yearly student and staff surveys with two questions related to IT

QUESTION 48
In which stage does the Customer Success Manager initially validate stakeholders?

utilization

purchase

deployment

onboarding

QUESTION 49
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?

Engage with the account team to understand the expansion opportunities

Perform a deep analysis of all the sales orders to the past 24 months

Build an understanding of your customer’s business and market trends and priorities

Speak the internal contacts to understand the customer sentiment and outstanding escalations

QUESTION 50
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

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Passing the Cisco 820-605 exam is not an easy task. 820-605 exam requires the candidates to have a deep understanding of customer success management concepts and skills. Therefore, the candidates need to have hands-on experience in working with customers, as well as extensive knowledge of Cisco products and solutions. However, passing 820-605 exam is worth the effort, as it opens up new career opportunities and helps the candidates gain recognition as customer success management professionals.

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