[Dec-2022] Exam Sure Pass Cisco Certification with 820-605 exam questions

Real Cisco 820-605 Exam Questions Study Guide

Topics Covered in Official Exam

The domains below act as a prep guide by revealing the type of questions to expect in the main exam. Each objective has a particular percentage of the total content and comprises the following syllabus:

• Barrier Management

  This topic contains about 25% of the exam content. The relevant subjects you should know include the identification of the kinds of customer obstacles and the description of the tools and processes used to identify these barriers. Then, you should also know how to identify steps that could cause an imbalance between the project duration and value derived by a customer.

• Customer Success Industry

  About 15% of the exam questions come from this domain. You are expected to define customer success as well as explain the main facilitators that create the demand for it. Also, you should have a clear knowledge of the lifecycle journey of customers and correlate customer support, success, and sales.

• Success Plan Creation

  This part comprises 25% of the test questions. From this topic, you should be able to describe the detailed components of a customer success plan and point out the significant success factors to link to business results. Moreover, you may be asked to give detailed information on the sought-after business results with the help of info from major stakeholders.

• Customer Success Management

  About 20% of the test items come from this section. Here, you may be asked to explain different components in the customer onboarding procedure plus the basis of fundamental customer management processes. You should also be able to discuss the communication necessities of stakeholders and note the chances for clients to play the role of supporters.

• Expand Opportunities and Renewal

  This segment takes up about 15% of the test. Relevant subtopics include the description of the various types of expanding opportunities, the identification of the possible opportunities for expansion throughout any customer lifecycle. Learning about adoption campaigns and how they can reveal expansion opportunities is also another step you should take before attempting the Cisco 820-605.

Who should take the Cisco 820-605: Cisco Customer Success Manager Exam

The 820-605 exam test certification is an internationally recognized validation that identifies persons who earn it as possessing skilled in Cisco 820-605 exam i.e. advanced IPS policy configuration, network-based malware detection, and creating snort rules. If a candidate/professional seeks a powerful improvement in career growth needs enhanced knowledge, skills, and talents. The Cisco 820-605: Cisco Customer Success Manager Exam certification provides proof of this advanced knowledge and skill. If a candidate knows associated technologies and skills that are required to pass the Cisco 820-605 exam, then he should take this exam. These are candidates who should look for Cisco 820-605 exam.

• First-line support personnel
• Network Administrator
• End-user technical staff
• Video system administrators

QUESTION 18
Which statement describes an end user adoption barrier?

 There are insufficient licenses for additional staff from a newly acquired company to use the solution.

 The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.

 The budget is insufficient to implement the solution for a new branch of the business.

 Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.

Explanation/Reference: https://useriq.com/user-adoption-barriers/

QUESTION 19
Which expense is an operating expense (OPEX)?

 payroll

 computer equipment

 software

 office improvements

QUESTION 20
What is the best reason for documenting your customer’s success?

 To provide expansion opportunities for your sales team.

 To document roles and responsibilities for your project management.

 To provide awareness Of the value achieved by the customer’s purchased solution.

 To establish KPI’S that measure the success of your company’s business.

QUESTION 21
Customer A has 120 000 employees and a meeting booking system that is 20 years old It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings self-serve approach to achieve business innovation through face-to-face communications.
Which two main barriers to adoption does the customer face? (Choose two.)

 process barrier

 technical barrier

 cost barrier

 cultural barrier

 product barrier

QUESTION 22
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company’s success? (Choose two.)

 risk management

 credibility

 business growth

 cost efficiency

 sustainability

QUESTION 23
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?

 Quarterly Success Review build and delivery

 service introduction to confirm that they know how to submit service issues at the go live

 initial user group identified and their use cases confirmed

 customer’s stakeholders and their business outcomes

 additional features that will align with the business outcomes

QUESTION 24
Which of these is included in a success plan?

 confidential customer information

 customer business outcomes

 customer HR processes

 services cost

QUESTION 25
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

 IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase The CSM supports sales with use cases and testimonials for proposed solutions.

 IT is increasingly adopting new consumption models In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realised The CSM ensures that the customer’s business outcomes are achieved with the shortest time to value.

 Service organizations must evolve from a “break fix’ business model to proactive and pre-emptive services that help prevent problems for customers before they arise arid accelerate solution adoption The CSM advises the professional services team on the best services to position.

 The accelerated pace of innovation in the era of the Internet of Things confuses many customers A CSM helps sales position the right technologies that will accelerate success for their business.

QUESTION 26
What is the best reason for documenting your customer’s success?

 To provide awareness of the value achieved by the customer’s purchased solution

 To establish KPI’s that measure the success of your company’s business

 To document roles and responsibilities for your project management

 To provide expansion opportunities for your sales team

QUESTION 27
How can Customer Success Plan tracking drive additional license purchases?

 The Success Plan tracks the mean time to failure of the solution.

 The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.

 The Success Plan tracks gains in user productivity and communicates this back to the business.

 The Success Plan tracks the number of technical support cases opened.

QUESTION 28
Why should a customer’s success be documented?

 to establish KPIs that measure success

 to provide awareness of the value achieved by the solution

 to provide expansion opportunities for the sales team

 to document roles and responsibilities for project management

QUESTION 29
DRAG DROP
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
Select and Place:

QUESTION 30
Which method is directly associated with evaluating a customer outcome?

 milestones

 metrics

 benchmarks

 key performance indicators

QUESTION 31
Which two adoption outcomes are renewal indicators? (Choose two)

 customer testimonial

 solution discount

 payment schedule

 optimized services

 training attendance

QUESTION 32
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.

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