NO.79 Which of the following statements is NOT true regarding Management Units?

NO.80 Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?

NO.81 Genesys Cloud CX Voice is __________.

NO.82 Which options can be configured when setting up a queue? (Choose two.)

NO.83 Which of the following Edge feature contains the built-in remote survivability mode?

NO.84 Which view displays current metrics and information about queues if you have a membership?

NO.85 You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.

NO.86 Organizations with Communicate licenses can set up basic IVR with inbound call flow

NO.87 If you have not configured an email address to report issues to, Genesys Cloud CX:

NO.88 Which options can be configured when setting up a queue? (Choose two.)

NO.89 Which architectural approach is used to develop a single application as a suite of small services?

NO.90 Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?

NO.91 Which view displays current metrics and information about queues if you have a membership?

NO.92 Which of the following is NOT a feature of Genesys Cloud CX contact center?

NO.93 A dynamic report on Genesys Cloud CX is a customizable report that allows the user to select the data and metrics that they want to include in the report and how it is presented

NO.94 When you change an agent’s queue status from On Queue to Off Queue, what is the agent’s status displayed as in the view?

NO.95 What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

NO.96 Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?

NO.97 What level of permissions does a user require to view the organization settings?

NO.98 Which of following file formats are available to export a report? (Choose three.)

NO.99 Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated.
What terminology is used to describe such calls?

NO.100 You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand.