Q25. Select all available options for adding widgets to a performance dashboard. (Choose four.)

Q26. Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.
Which of the following attributes is used to determine the best available agent? (Choose three.)

Q27. Which of the following Edge feature contains the built-in remote survivability mode?

Q28. Which of the following operating systems are supported by Genesys Cloud CX mobile applications? (Choose two.)

Q29. Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?

Q30. You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand.

Q31. Select all the question types available while creating an Evaluation Form. (Choose three.)

Q32. To assign extensions to users, you must first __________.

Q33. Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.

Q34. A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

Q35. The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.

Q36. Which of the following are AND Evaluation Methods? (Choose three.)

Q37. Phone redundancy extends to include call survivability – Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.

Q38. You suspect that one of your agents is not productive.
Which report would you run to view the agent’s time on breaks and login/logout details?

Q39. Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?

Q40. Which of the following statements defines a critical question in an Evaluation Form?

Q41. Select the factors which can cause report generation failures and increased runtimes. (Choose two.)

Q42. Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

Q43. Which user role is required to perform the deployment and installation of the Genesys Cloud CX organization?

Q44. Which of the following types of interactions can be configured for Recording Policies?

Q45. What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

Q46. Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)

Q47. If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)

Q48. You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.

Q49. Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?