[UPDATED 2023] Getting 1z0-1038-22 Certification Made Easy! [Q53-Q75]

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[UPDATED 2023] Getting 1z0-1038-22 Certification Made Easy!

1z0-1038-22 Exam Crack Test Engine Dumps Training With 97 Questions

Oracle 1z0-1038-22 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Console Core Features and Access Generate outreach and feedback
Topic 2	Configure Service Level Agreements Explain configuration settings
Topic 3	Processes between Customers and Agents Describe Core Business Objects
Topic 4	Implement user Interface modifications and automation (workspaces) Explain B2C Service products and services
Topic 5	B2C Service Service Console Extensions B2C Service Products and Services
Topic 6	Perform export import with Element Manager Describe Service Level Agreements
Topic 7	Create Enhanced Business Rules B2C Service User Interface and Processes
Topic 8	Create queues, assignments, and standard application menus Configure Products, Categories, and Dispositions

NEW QUESTION 53
How can you enable add-ins to run locally without uploading it to the server?

Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.

Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.

Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.

NEW QUESTION 54
Your customer wants to display customized branding information in the login window. Which two options can be used?

Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.

Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in the content pane of the login page.

Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

NEW QUESTION 55
Which five actions should you perform to configure advanced routing?

Configure collaboration with external users who are not agent desktop users.

Add product and category fields to the Live Help page of the Customer Portal.

Create and activate a rule to route incidents to the advanced routing incident queue.

Add Access Control to a navigation set.

Define products and categories.

Assign guided assistance permission to a profile.

Assign advanced routing permissions to a profile.

Create an advanced routing incident queue.

NEW QUESTION 56
Which four statements are true about reports?

Published reports can be modified.

All the permissions from an imported report remain unchanged after an export.

Reports are not common across the interface.

Reports must be exported manually in all interfaces.

Reports are shared between interfaces.

The owner of a report remains the same even if the report is imported by some other user.

After a report is published, the report data remains unchanged even as the knowledge base is updated.

NEW QUESTION 57
Which two statements are true when working with add-ins in a Custom Object workspace?

It is not possible to automate anything by using an add-in framework in a Custom Object workspace.

IGenericObject is the interface that is available with the add-in API for custom objects.

IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.

Using the record context, you can obtain an instance of a custom object by passing the package name and object name.

You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.

NEW QUESTION 58
Which two statements are true about generic objects?

They belong to a stand-alone class that is not derived from an RN object.

They are used when working with custom objects only.

They can be used with standard objects.

They automatically consider a package to consist of custom objects.

They require the type of data to be set dynamically.

NEW QUESTION 59
You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

The column name contains a dollar symbol.

The column name contains a space.

The column name contains an underscore.

The column name starts with a number.

The column name starts with a lowercase alphabet.

The column name contains a punctuation.

NEW QUESTION 60
Which three statements are true about headers of custom process models?

They list only the events that are supported by the code implementation.

They contain all possible events with the objects.

The/QDntain the version number of the Connect Common Object Model.

The header section needs to be uncommented during testing.

They contain the version number of the PHP script.

They contain standard objects only.

The header section is always commented.

NEW QUESTION 61
Your customer has asked you to create a report that shows all the incident should show the following columns:
1. The number of incidents opened in the past month
2. The number of incidents opened in the past week
3. The number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?

NVL

AVG

DECODE

SUM

NEW QUESTION 62
A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Which two actions will remove the malfunctioning add-in?

View the add-in’s log files and rectify the issue.

Log out of the interface and log in again.

Use Safe mode when logging in to the application.

Exit the administration interface without completing the normal logout process.

NEW QUESTION 63
Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

Assign scores to the survey questions and set the status field based on the responses.

Schedule the survey on a daily basis.

Create a transactional survey.

Write a business rule to reopen the case.

Create a report for the survey scores.

Create a polling survey.

NEW QUESTION 64
What are the three different types of pull policy for queues?

Round Robin

First Due

Manual

Strict Priority

Standard

Advanced

NEW QUESTION 65
Which five practices deliver maximum reporting performance?

Using outer joins rather than inner joins when possible

Providing default values for runtime filters

Providing values for runtime filters

Using the like operator instead of the complex expression operator

Filtering on standard fields that are indexed

Using index custom fields as filters

Filtering on simple columns and not on expressions

Using the complex expression operator instead of the like operator

Using fixed filters whenever possible

Filtering on expressions and not on simple columns

Configuring many-to-many joins

NEW QUESTION 66
The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

You can change the default value to 60 minutes by using Site Configuration > Session Timeout.

You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.

Because the system default is 15 minutes, it cannot be changed.

You can change the default value to 60 minutes by using File > Options > Session Expiration.

NEW QUESTION 67
A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

The profile to which the agent is assigned does not have the Interface Access check box selected.

The profile to which the agent is assigned does not have a navigation set assigned.

The profile to which the agent is assigned does not have the incident workspace assigned.

The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.

The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.

NEW QUESTION 68
A customer is trying to use Element Manager to import and add-ins and receives this error:
“This package cannot be processed.”
What is the reason for this error?

Check if the exported file was generated by a product version that is older than the existing product version.

The hash value during import doesn’t match the hash declared at the end of the rile.

The Browser User Interface (BUI) workspace is not using the standard workspace.

Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.

NEW QUESTION 69
A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLA instance is added to an incident. What setup is required for resolution due calculations?

Create a custom incident milestones report and add it to a custom incident workspace

Add all the holidays observed by your organization.

Define default response requirements.

Use business rules to automatically calculate dates

NEW QUESTION 70
Which two statements are true about a disposition?

It can be made visible on the Customer Portal.

It can be linked to products.

It helps to identify the root cause of an incident.

It can be set to a maximum depth of three in hierarchy levels.

It can be linked to categories.

NEW QUESTION 71
What would you use for repetitive text with a single point of maintenance for any changes to the text?

Custom object field

Variable

Custom field

Merge field

NEW QUESTION 72
Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

It is triggered by an event that occurs on the standard objects that are used by queues.

It is a PHP script that executes only synchronously.

It can be triggered by an event that occurs even on a custom object.

It is triggered by an event that occurs on standard objects only.

It is always triggered from business rules.

It is also known as the Object Event Handler.

It can be triggered by an event that occurs on community objects.

NEW QUESTION 73
Which statement is true about the JavaScript API?

It cannot be used in Custom Object workspaces.

It is available when you use the Connect Common Object Model CCOM for API operations.

It Is available as JavaScript objects and can be exposed through browser controls in a workspace.

It comes with in-built exception handling.

NEW QUESTION 74
Which four view modes are available in the Report Editor?

Database View

Report View

Data Set View

Design View

Layout View

Graphical View

NEW QUESTION 75
Your customer has created a new script and deployed it to agents in their call center within their incident workflow. They have noticed that their agents cannot end the script as expected. What are two reasons for this?

There are no script beginning and ending buttons enabled for the script pages.

The agents cannot get to the pages where they can end the script.

There are no return events listed in the incident workflow for the script use.

There are no exit or finished events being triggered on the script pages.