2023 New 1z0-1038-22 Dumps – Real Oracle Exam Questions [Q21-Q41]

Rate this post

2023 New 1z0-1038-22 Dumps – Real Oracle Exam Questions

Dependable 1z0-1038-22 Exam Dumps to Become Oracle Certified

Q21. You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

configuration settings

business rules

proactive chat widget

syndicate chat widget

Q22. Which six actions can have a null value?

Set SLAs

Set Agent

Set Assigned

Set Mailbox

Set Status

Set Fields

Set Product

Set Category

Set Queue

Set Disposition

Q23. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

You need to use the export and import option.

The change is reflected across all interfaces by default.

You need to copy and paste the source code across the multiple interfaces.

You need to re-create the message template across the multiple interfaces.

Q24. A client requires you to set up chat and email as unlimited for an SLA.
What must you do?

Enter zero as the initial value for both fields.

Leave both the chat and email fields limit as blank.

Use the default values.

Enter the value “Unlimited” in the chat and email fields.

Q25. Which three statements are true about navigation sets?

Using navigation sets, you can configure whether to show the Home navigation pane or not.

Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.

Using navigation sets, you can configure which quick search reports can be seen.

The same navigation set can be set for different interfaces.

Using navigation sets, you can define what quick links can be seen when navigating File > Link.

Using navigation sets, you can define what new objects can be created by using the File menu.

Q26. Which four view modes are available in the Report Editor?

Database View

Report View

Data Set View

Design View

Layout View

Graphical View

Q27. Which four statements are true about reports?

Published reports can be modified.

All the permissions from an imported report remain unchanged after an export.

Reports are not common across the interface.

Reports must be exported manually in all interfaces.

Reports are shared between interfaces.

The owner of a report remains the same even if the report is imported by some other user.

After a report is published, the report data remains unchanged even as the knowledge base is updated.

Q28. Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

It is triggered by an event that occurs on the standard objects that are used by queues.

It is a PHP script that executes only synchronously.

It can be triggered by an event that occurs even on a custom object.

It is triggered by an event that occurs on standard objects only.

It is always triggered from business rules.

It is also known as the Object Event Handler.

It can be triggered by an event that occurs on community objects.

Q29. Which five practices deliver maximum reporting performance?

Using outer joins rather than inner joins when possible

Providing default values for runtime filters

Providing values for runtime filters

Using the like operator instead of the complex expression operator

Filtering on standard fields that are indexed

Using index custom fields as filters

Filtering on simple columns and not on expressions

Using the complex expression operator instead of the like operator

Using fixed filters whenever possible

Filtering on expressions and not on simple columns

Configuring many-to-many joins

Q30. A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

Saturday 6 PM

Saturday 4 PM

Monday 10 AM

Tuesday 11 AM

Q31. A customer is unable to see a record in the audit log after running a report. What could be the reason for this?

the Purge settings in the database

the Filters settings of the report

the Expanded Report Audit Log from the Reports Explorer

the permissions of the report

Q32. Which three features can be configured in advanced routing?

Skill relaxation

Skill time

Queue overflow

Queue prioritization

Queue segregation

Queue limit

Q33. In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?

by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object

by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions

by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object

by configuring settings at the time of creation of the custom object

Q34. An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

Agents can use the Fill Inbox functionality to select any of the three queues.

Agents will get incidents only from the ql queue.

Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.

Agents cannot use the Fill Inbox functionality because the pull policy is manual.

Q35. Which three elements are available for workflow design on the Insert ribbon?

Decision

Terminate

Return

Set Fields

Restart

Q36. Your customer wants to display customized branding information in the login window. Which two options can be used?

Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.

Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in the content pane of the login page.

Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

Q37. An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

Configuration settings

Workspace rules

SLAs

Profile functional permissions

Profile navigation assignment

Profile workspace assignment

Q38. A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLA instance is added to an incident. What setup is required for resolution due calculations?

Create a custom incident milestones report and add it to a custom incident workspace

Add all the holidays observed by your organization.

Define default response requirements.

Use business rules to automatically calculate dates

Q39. Which two statements are true about the Organization object in Service Cloud?

It has a one-to-one relation with contacts.

It is widely used in Business-to-Business scenarios.

It has a one-to-many relation with contacts.

It is required to create an incident.

It can be associated with incidents directly.

Q40. Which two statements are true about generic objects?

They belong to a stand-alone class that is not derived from an RN object.

They are used when working with custom objects only.

They can be used with standard objects.

They automatically consider a package to consist of custom objects.

They require the type of data to be set dynamically.

Q41. You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

Content Pane

Workspace

Report Command

Workspace Ribbon

Global Ribbon