QUESTION 17
Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

QUESTION 18
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct Answers to this question.

QUESTION 19
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

QUESTION 20
Which feature in user interface maintenance can be used to control the values of custom fields?

QUESTION 21
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.

QUESTION 22
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.

QUESTION 23
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

QUESTION 24
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?

QUESTION 25
Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?

QUESTION 26
Which key user tool allows you to change field properties on the SAP Service Cloud UI?

QUESTION 27
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system?
Note: There are 3 correct answers to this question.

QUESTION 28
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

QUESTION 29
Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

QUESTION 30
What objects can be used to define work distribution rules? Note: There are 2 correct Answers to this question.

QUESTION 31
Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.

QUESTION 32
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

QUESTION 33
Which mandatory characteristics do you need to provide when you create a cloud data source? Note:
There are 3 correct Answers to this question.

QUESTION 34
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.

QUESTION 35
Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

QUESTION 36
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

QUESTION 37
What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.

QUESTION 38
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

QUESTION 39
Which data element is used to calculate the warranty start?

QUESTION 40
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?

QUESTION 41
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct Answers to this question.