Get Latest Jun-2022 Conduct effective penetration tests using DumpsReview C_C4H510_04 [Q35-Q59]

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SAP C_C4H510_04 Exam Description:

The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

QUESTION 35
Which tool do you use to determine a service ticket processing team, based on conditions?

SLA determination

Ticket routing rule

Data Workbench

Delegation rules

QUESTION 36
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct Answers to this question.

Measurement and reading

Skills

Service organization

Territory

QUESTION 37
Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are
2 correct answers to this question.

Working calendar

Service contract

Operating hours

Maintenance plan

QUESTION 38
What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

Employees

Territories

Incidents

Service agents

QUESTION 39
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.

Activity Planner

MRS

Time recording

FSM

Manual Routing

QUESTION 40
Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.

Save the file in XML

Download the migration template.

Schedule an MORO Job.

Map the data fields with the offered data fields in the migration template.

QUESTION 41
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

Maintenance plan

Priority

Document types

Service category

QUESTION 42
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.

Create a migration template.

Configure SAP Jam as knowledge base.

Create a broadcast.

Integrate MindTouch.

QUESTION 43
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?

Registered product

Installed base

Service contract

Service warranty

QUESTION 44
What is one consequence of scoping the installed base option?

The Registered Product scoping option will be selected automatically.

Warranty management is available in service tickets.

The Measurements feature is activated.

The number of available standard reports is reduced.

QUESTION 45
Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.

Contracts

Service request

Maintenance plan

Customer

QUESTION 46
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

Contracts

Tickets

External pricing

Activities

QUESTION 47
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct Answers to this question.

Set the access rights to edit.

Set the write access to restricted.

Set the read access to restricted.

Set the access rights to display.

Set the read and write access to restricted.

QUESTION 48
When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.

When data volume is low

When data needs to be loaded quickly

When data needs to be loaded into multiple systems

When there is unstructured legacy data

QUESTION 49
Which of the following options are possible for permissions?

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

Unrestricted access rights override any restrictions you have defined.

Restricted access rights override any unrestricted access you have defined.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

QUESTION 50
Which business function in the account master will block the release of quotes to SAP S/4HANA?

Prospect

Credit limit check

Delivery block

Sales support block

QUESTION 51
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct Answers to this question.

Create an e-mail template for responses.

Set scoping questions and outgoing e-mail details in fine-tuning.

Set up service categories and service catalogs.

Create an account with the e-mail address of the customer.

Configure the e-mail address in the communication channel.

QUESTION 52
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.

Counter-based

Recall

Absolute

Cyclical

QUESTION 53
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct Answers to this question.

The migration execution requires an approval from SAP Cloud Support.

You will need to cleanse the legacy data.

Data can be loaded or changed only once.

You will need to create an initial file based on predefined fields.

QUESTION 54
How can you restrict access to Product View?

Service Unit of Employee

Employee

Territories

Sales Data of Employee

QUESTION 55
Which elements can be used to restrict access to views? Note: There are 2 correct Answers to this question.

Code list restrictions

Field extensions

Territories

Business roles

QUESTION 56
Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.

You can add custom fields in data sources and reports.

With the Dashboard Designer, KPIs can be joined to a new data source.

With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.

You can create new custom reports based on join data sources.

QUESTION 57
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.

Ticket ID

Priority

Installed Base

Ticket Type

Service Category

QUESTION 58
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct Answers to this question.

The system can be set up so that certain incident categories are not covered.

The agent is prompted to upsell a warranty to the customer.

When an agent creates a ticket with a registered product, the warranty is automatically determined.

Routing rules can be applied to warranties.

QUESTION 59
Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.

Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.

Scoping is automatically generated by the system based on your fine-tuning decisions.

The activity list is automatically generated by the system based on your scoping decisions.

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

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C_C4H510_04 Exam Certification Details:

Exam:	80 questions
Duration:	180 mins
Languages:	English

Tested Material Used To C_C4H510_04 Test Engine: https://www.dumpsreview.com/C_C4H510_04-exam-dumps-review.html

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