QUESTION 34
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

QUESTION 35
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

QUESTION 36
Which server holds the .wav files on a UCCE environment?

QUESTION 37
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)

QUESTION 38
What does Precision Routing use to determine if an agent is part of its pool?

QUESTION 39
Which variable remains available to all scripts in the system until reset?

QUESTION 40
How are additional ICM Tools added?

QUESTION 41
What are two possible Outbound Dialing Modes? (Choose two.]

QUESTION 42
What is the maximum number of attributes that can be assigned to an Agent?

QUESTION 43
What is the goal of identifying a call type?

QUESTION 44
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)

QUESTION 45
Which two components must a script be associated with to run? (Choose two.)

QUESTION 46
Which .bat file displays the status of the VXML server and the applications running?

QUESTION 47
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor.
Where can this task be accomplished?

QUESTION 48
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

QUESTION 49
When is the IVR leg established in a CCE Call Flow?

QUESTION 50
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

QUESTION 51
Where should the RONA setting be positioned the highest?

QUESTION 52
How many Workflows are supported by Finesse?

QUESTION 53
What is the suggested mechanism to offer coaching to agents by supervisors?

QUESTION 54
How does CUCM function in CCE?