Pass Microsoft AB-100 Exam Info and Free Practice Test [Q69-Q87]

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Pass Microsoft AB-100 Exam Info and Free Practice Test

New 2026 Latest Questions AB-100 Dumps – Use Updated Microsoft Exam

Microsoft AB-100 Exam Syllabus Topics:

Topic Details
Topic 1
  • Design AI-powered business solutions: Covers designing AI agents, Copilot integrations, and intelligent workflows using platforms like Copilot Studio, Microsoft Foundry, and Dynamics 365. It includes planning prompts, connectors, agent behaviors, and solution extensibility.
Topic 2
  • Plan AI-powered business solutions: Focuses on analyzing business requirements and identifying where AI agents and generative AI can improve processes. It also includes defining AI strategy, evaluating ROI, and deciding whether to build, buy, or extend AI components.
Topic 3
  • Deploy AI-powered business solutions: Focuses on deploying, testing, monitoring, and optimizing AI solutions in production. It also includes managing ALM processes, performance monitoring, and ensuring security, governance, and responsible AI compliance.

 

QUESTION 69
Case Study 2 – Contoso, Ltd
Overview
Contoso, Ltd. is a high-tech manufacturing company that uses Microsoft Dynamics 365 Finance.
Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce for its North American operations. The company designs and develops innovative products that have many patents and proprietary technologies. The patents and engineering designs are closely guarded secrets.
Contoso executives want to integrate and adopt AI solutions to help scale the company in preparation for an anticipated period of rapid growth.
The company has multiple legal entities and Azure subscriptions that will be used in the adopted AI solutions.
Requirements
AI Adoption
The following executives will have specific responsibilities in the overall AI adoption:
– Chief Technology Officer (CTO): Select one Dynamics 365 Finance,
Dynamics 365 Supply Chain Management or Dynamics 365 Commerce prebuilt
AI agent and one custom Microsoft Copilot Studio AI agent to prioritize and deploy during the initial AI adoption phase.
– Chief Information Officer (CIO): Ensure that appropriate security
labels are assigned to the data used by the AI agents.
– Chief Financial Officer (CFO): Analyze the return on investment (ROI) for the AI agents being deployed.
– Chief Information Security Officer (CISO): Discover and inventory AI
resources for auditing.
– Chief Executive Officer (CEO): Ensure that all solutions adhere to
industry-standard responsible AI practices.
All AI initiatives and agents will have a detailed business use case, a defined audience profile, and an estimated ROI that will compare the cost savings of the current process against the estimated costs of using the new AI solutions.
The company’s research and development (R&D) department already has a custom Model Context Protocol (MCP) server that contains comprehensive product specifications and compliance data.
Prebuilt AI Agent
The CTO has NOT yet selected which prebuilt AI agent to use in Dynamics 365 Supply Chain Management. The CTO wants to view available agent templates to identify which agent will add the most business value.
Depending on which high-priority AI agents are identified, its agent capabilities must be previewed in a discovery meeting with the relevant business operation stakeholders.
Custom AI Agent
Contoso has identified the following custom AI agent requirements:
– The custom AI agent will use data from Dynamics 365 Supply Chain
Management to answer questions for the manufacturing team as a low-code solution.
– The custom AI agent will be accessible from within Microsoft Teams.
– The custom AI agent must be designed to eventually connect to other
agents that can be selected based on their description.
– The topics used in the custom AI agent will be selected based NOT on
a trigger phrase, but on a description of the purpose of the query, to
make the interactions more conversational.
– The custom AI agent must be able to answer questions about product
specifications by using existing technologies. The product
specifications are maintained by the R&D department.
– The custom AI agent must be integrated with and accessible from
Dynamics 365 Supply Chain Management.
– The custom AI agent must be able to use Dynamics 365 Supply Chain
Management business logic that is stored outside of the application.
Analysis, Reporting, and Troubleshooting
Contoso has identified the following analysis, reporting, and troubleshooting requirements:
– The CISO will audit all the AI solutions monthly for compliance and
security.
– The CFO will analyze all the AI solutions quarterly to compare the
estimated ROI against actual measured efficiencies and adoption. The
CFO will use the Copilot Studio agent usage estimator to perform this
analysis.
– The CISO wants to identify how much sensitive data was accessed for a given AI agent run and who accessed the data. Too much sensitive data accessed by a single user might indicate a high security risk.
– The CTO wants to track user feedback on the quality of the AI agent
responses during user interactions with the agents. Consistently poor
feedback will trigger an escalated reengineering discussion.
– The CEO wants a quarterly assessment of all the required metrics for
their specific responsibilities. The tools used for the assessments
must be Microsoft-recommended and must verify reliability,
interpretability, fairness, and compliance.
– The CFO wants to identify how many interactions with the AI agents
are abandoned on a given day as compared to resolved conversations. Too many abandoned sessions might indicate that Copilot Studio credits are being used inefficiently by end users.
What should you recommend to assist the CTO with the prebuilt agent selection process?

 
 
 
 

QUESTION 70
A company has a Microsoft Foundry project that uses a single agent and a single prompt to complete a series of tasks.
The agent encounters the following issues:
It frequently produces incomplete results.
It struggles with domain-specific reasoning.
Agent response times are remarkably slow.
You need to recommend a solution to improve the overall performance and accuracy of the agent.
What should you include in the recommendation? To answer, drag the appropriate actions to the correct requirements. Each action may be used once, more than once, or not at all.

QUESTION 71
A company has a Microsoft Copilot Studio agent for customer support. You are reviewing and validating the following prompts:
* A prompt that has instructions to ” help the customer as best you can “
* A prompt that helps retrieve product information from a knowledge base You need to ensure that the agent delivers consistent and accurate responses.
What should you do for each prompt? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

QUESTION 72
What should you include in the custom Al agent design to meet the R & D product specifications and the compliance information requirements? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

QUESTION 73
A company deploys a Microsoft Copilot Studio agent that integrates with a Microsoft Power Automate desktop flow.
You need to recommend a testing solution that meets the following requirements:
Test cases must validate the most recent changes to the agent before the agent is released.
The flow must be validated as part of the agent ‘ s orchestration.
What should you recommend for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

QUESTION 74
A company has an Azure environment that supports multiple business units. The company plans to implement an Al solution that will perform sentiment analysis on customer product reviews.
You need to evaluate the potential cost of the solution to support return on Al investment (ROAI) analysis. What should you use?

 
 
 
 

QUESTION 75
You use Microsoft Copilot Studio analytics to analyze the performance of a deployed Copilot Studio agent.
You need to identify which performance metrics to use to measure the following:
* The percentage of engaged sessions that are escalated to a live customer service representative
* The number of agent queries that cause a knowledge source error
What should you identify for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

QUESTION 76
You need to recommend a security solution for agents in a Microsoft Power Platform environment.
The agents must use only approved connectors and services. The solution must prevent the agents from accessing sensitive data. What should you recommend?

 
 
 
 

QUESTION 77
Which framework should you use to meet the AI agent requirements for the sales cycle enablement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

QUESTION 78
A company has an AI business solution that uses Microsoft Copilot Studio agents.
You need to recommend prompt best practices to improve the effectiveness of agent interactions.
Which two actions should you include in the recommendation? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

 
 
 
 
 

QUESTION 79
Hotspot Question
A company has a Microsoft 365 E5 subscription and uses Microsoft Copilot Studio.
The company has a Microsoft SharePoint Online library that contains 10,000 policy PDFs from various departments. The library contains a populated column named Department for each PDF.
You need to design a Copilot Studio agent that will use the SharePoint library as a knowledge source. The solution must meet the following requirements:
– Enable the agent to answer user questions about company policies.
– Ensure that the agent can identify which departments and policies are connected.
What should you include in the design for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

QUESTION 80
A company uses a Microsoft Copilot Studio agent to automate tasks in a web app.
During testing, you discover that the automation sometimes fails because of frequent changes to the app’s user interface.
You need to recommend a solution to ensure that the agent successfully automates the tasks.
The solution must minimize changes to the agent.
What should you include in the recommendation?

 
 
 
 

QUESTION 81
A company has a Microsoft Copilot Studio agent that uses custom connectors to interact with enterprise APIs.
You need to recommend an application lifecycle management (ALM) process to ensure that the connectors are deployed consistently across development, test, and production environments and meet governance and traceability requirements.
What should you recommend?

 
 
 
 

QUESTION 82
Note: This section contains one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem. You must determine whether the solution meets the stated goals. More than one solution in the set might solve the problem. It is also possible that none of the solutions in the set solve the problem.
After you answer a question in this section, you will NOT be able to return. As a result, these questions do not appear on the Review Screen.
Your organization creates a new AI Center of Excellence (CoE) to guide enterprise-wide adoption of generative AI. A project team submits a proposal requesting immediate development of a generative AI model. They argue that identifying use cases and validating data quality can wait until after the prototype is built, since the CoE can “fix the data later.” You are asked whether this approach aligns with Microsoft’s recommended AI adoption lifecycle, which starts with identifying use cases, selecting domain-specific data, preparing and validating that data, designing and training solutions, and then monitoring and adapting them over time.
According to Microsoft’s AI adoption guidance, is it appropriate to skip identifying use cases and validating domain-specific data before beginning AI model development?

 
 

QUESTION 83
A company has an Azure environment that supports multiple business units.
The company plans to implement an AI solution that will perform sentiment analysis on customer product reviews.
You need to evaluate the potential cost of the solution to support return on AI investment (ROAI) analysis.
What should you use?

 
 
 
 

QUESTION 84
A company uses Microsoft Foundry agents.
You need to ensure that an agent can dynamically use external tools at runtime without updating the agent.
What should you include in the solution?

 
 
 
 

QUESTION 85
A company has a portfolio of AI initiatives at different stages of development.
You need to recommend a structured approach to evaluating the return on AI investment (ROAI) across all the initiatives. The solution must balance immediate results with long-term values and strategic innovations.
What should you include in the recommendation?

 
 
 
 

QUESTION 86
A company has a Microsoft Copilot Studio agent that uses generative AI to assist Microsoft Dynamics 365 Customer Service representatives.
The agent currently exhibits a low resolution rate and a high escalation rate.
You need to identify the issue.
What should you use?

 
 
 
 

QUESTION 87
A company has a Microsoft Copilot Studio agent that has been in production for three months.
The agent has received positive feedback from users.
You need to identify the number of questions unanswered by the agent and the number of abandoned sessions between the users and the agent.
Which Copilot Studio insights should you use? To answer, drag the appropriate insights to the correct requirements. Each insight may be used once, more than once, or not at all.
NOTE: Each correct selection is worth one point.


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