[Q38-Q62] Try 100% Updated PEGAPCSA86V1 Exam Questions [2023]

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Try 100% Updated PEGAPCSA86V1 Exam Questions [2023]

Pass PEGAPCSA86V1 Exam – Real Questions and Answers

QUESTION 38
A customer calls to apply for a new bank account. The customer service representative (CSR) needs to perform an assignment named Select Account Type. During the discussion, the customer can request written information regarding different account types. Select the case lifecycle design that satisfies this requirement.

A user view for requesting information to the Select Account Type assignment.

Add an optional action to the stage that contains the Select Account Type assignment.

Add a case-wide optional action.

Add a router to the Select Account Type assignment.

QUESTION 39
You are creating a case type to process job applications for a large corporation. Job applications for security positions require a physical assessment in addition to the standard criminal background check. The physical assessment can occur before or after the background check .
How do you configure a case type to achieve the required behavior?

Create a process for the physical assessment that is followed by a process for the background check.

Create a process for the physical assessment that is parallel to the background check process.

Create a process on one stage for the background check and a process on another stage for the physical assessment.

Create a process for the background check and an optional process for the physical assessment.

QUESTION 40
A hotel booking application allows customers to change rooms after making a reservation. The status of each room in each hotel is stored on a data page sourced from a database table .
Which two configuration options do you use to update the database table when a customer changes rooms? (Choose two.)

A When rule to trigger the database update

An editable data page containing the room information

A savable data page containing the room information

A data transform to copy updates to the data page

QUESTION 41
You want your application to have consistent styling across portals. You want the background color of all buttons in your application to be blue. You want the background color of the buttons to be easily updated in case corporate branding changes .
Which attribute do you modify to set the background color?

The application skin

The buttons format

The controls format

The background mixin

QUESTION 42
An online sales application supports both laptop and mobile devices. You are configuring the application skin and you notice the responsive layout in the mobile device is not displaying views as stakeholders require.
Which two options allow you to resolve this situation without negatively impacting the laptop users? (Choose two.)

Use the same application skin in all portals.

Update the process to give mobile users a separate portal.

Do not use a skin for the mobile application version.

Adjust the responsive behavior in the skin for optimal viewing in the mobile portal.

QUESTION 43
An online retailer allows customers to select a courier service for deliveries. The list of available courier services is drawn from a data type sourced in the Pega database. The Fulfillment department wants to allow local warehouse managers to add courier services to mitigate increases in delivery times and remove courier services that fail to meet delivery metrics .
Which two options are required to allow local warehouse managers to update courier service records in production? (Choose two.)

Create an access group for local warehouse managers.

Delegate the records for the courier service data type.

Define an approval process for adding and removing courier services.

Enable rule checkout for the local warehouse managers.

QUESTION 44
What is the relationship between pyWorkPage and case data?

pyWorkPage timestamps all the data generated while creating and processing a case.

pyWorkPage stores all the data pages generated when a case resolves.

pyWorkPage stores all the data generated while creating and processing a case.

QUESTION 45
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
How does assignment urgency impact the deadline and passed deadline intervals?

Urgency value remains at 100, but other service level processing continues.

Urgency value continues to increment as configured.

Service level processing is halted until the assignment is completed.

The user is notified that the maximum urgency has been reached.

QUESTION 46
DRAG DROP
Select each Process Step on the left and drag it to the appropriate Flow Shape on the right.

QUESTION 47
HOTSPOT
An online retailer creates a case type that processes and manages customer orders.
The checkout process has four steps:
1. Review Order: The customer reviews the items in order of add-to-cart selection and can adjust the quantity of each item and delete items to calculate and display the order total.
2. Select Shipping Option: The customer selects a shipping option to determine and display the shipping charge for their order.
3. Enter Delivery Address: The customer enters their delivery address to determine the sales tax, if applicable, and the application displays the calculated sales tax.
4. Enter Payment Information: The customer selects a payment option and confirms the grand total of the order.
For each calculation, identify the appropriate chaining option to maximize the performance.

QUESTION 48
You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the manager’s employees and their hire dates .
How do you support this request?

Summarize the manager column

Sort the manager column

Group the manager column

Filter the manager column

QUESTION 49
You are designing a credit transaction case type and have the following requirement:
Transaction disputes must be resolved within 3 days.
To meet this requirement you need to set the____________in the service level to 3 days.

deadline

goal

urgency

passed deadline

QUESTION 50
A requirement states: Loan applicants must enter their annual salary. If the salary is above the qualifying threshold, the application is automatically approved. If the salary is below threshold, the applicant must identify a cosigner.
Select two configuration options that follow best practices to meet the requirement. (Choose two.)

Design a user view with an annual salary field. Create an optional action to collect information about the cosigner and assign the action to the appropriate stage.

Create an assignment step for a loan officer to review the applicant’s annual salary and determine if a cosigner is necessary.

Design a user view with an annual salary field and a section for cosigner information. Use a Visible When condition to display the cosigner section when the salary is below the threshold.

Use a collect information step with an annual salary field. Use a decision shape to determine whether to advance to a step to enter cosigner information or complete the process.

QUESTION 51
How do you route an assignment so that any available member of the department can perform the task?

Route the assignment to the admin user ID.

Route the assignment to a work queue.

Route the assignment separately to all members.

Route the assignment to a work list.

QUESTION 52
An online car parts business wants customers to find parts easily. You are asked to implement the following requirement: Customers must select a make, model, and year to initiate a vehicle-specific search .
How do you configure the data storage in the application to implement the requirement?

Configure a local data storage of the make, model, and year of the vehicle.

Configure a static list of the make, model, and year vehicles.

Configure a data page to store the make, model, and year data.

Configure a connection to a system of record using the External Database Mapping Wizard.

QUESTION 53
An application must validate postal codes for Canadian customers to match the pattern A1A 1A1, where A represents a letter and 1 represents a number.
Which two configuration options allow you to ensure that a user provides a valid postal code? (Choose two.)

Configure a drop-down control to select the postal code based on the specified city and province.

Configure an edit validate rule to test that the entered postal code conforms to the required pattern.

Configure the postal code field as a text property with a required input field.

Configure a validate rule to test that the entered postal code conforms to the required pattern.

QUESTION 54
An order fulfillment case type allows a customer to update user profile information during the order placement stage.
The user profile consists of the following three pages:
* Account ID and password
* Customer contact information
* A list of open orders with status of each order
How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?

Add a set of optional actions to the case workflow.

Add an alternate stage to the case life cycle.

Add an optional process to the case workflow.

Add a button for each profile page to each assignment.

QUESTION 55
HOTSPOT
A library application used by staff creates a loan request case when a member wishes to borrow one or more books. As part of the case process, the application shows the staff a read-only list of outstanding past-due books to remind the member to return late books.
In the Answer Area, select the Data page definition for this use case.

QUESTION 56
You are developing a case type to process visa applications. As part of the process, applicants
need to schedule an interview with the consulate. A child Interview case is created for the interview
process and assessment.
Following the interview, it typically takes 48 hours for the consulate to reach a decision. For the visa case to proceed to applicant notification, the Interview case needs to be resolved.
How do you configure a case type to achieve the required behavior?

Add a Create Case step that creates the Interview child case. There is no need to add a Wait step.

Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the interview case reaches a status of Resolved and after 48 hours have elapsed.

Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until 48 hours have elapsed.

Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved.

QUESTION 57
A development team plans to enhance functionality of an existing application by changing several user interface rules. The team would like to pilot the enhancements to a small group of users before rolling the changes out to the entire user base .
What approach maximizes reuse and maintainability?

Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new application.

Place the updated rules into a new ruleset and include the new ruleset in a new application.

Place the updated rules into a new ruleset and include the new ruleset in a new version of the application.

Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new version of the application.

QUESTION 58
You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office .
How do you configure the list report in order to create the pie chart?

Summarize the manager name column.

Group the case ID column.

Summarize the case ID column.

Group the manager name column.

QUESTION 59
You are implementing a data entry screen to include an asset ID field to track company equipment. All asset IDs are eight characters in length. The first three characters are letters followed by a five-digit number .
Which validation approach restricts entries to the required format?

Text data type

Validate rule

Edit Validate rule

Min/Max characters

QUESTION 60
A survey is sent to a customer via email .
How do you configure a solution to ensure the email includes the case ID for the survey?

Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.

Delegate a business rule so representatives can customize the email content as needed on a case-by case basis.

Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.

Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.

QUESTION 61
An organization has two lines of business: selling books for children and reselling college textbooks.
The division selling books for children can use the same basic user interface (Ul) as the division reselling textbooks with the exception of the payment methods.
How do you apply the Situational Layer CakeTM in this scenario?

Place the Ul rules in the base layer, and create a new layer for the payment rules for both lines of business.

Place the Ul rules and generic payment method rules in the base layer, and create a new layer for the division-specific payment rules.

Place the Ul rules in the base layer, and create a parallel base layer for the payments rules.

Place the Ul rules in the base layer, and create a new layer for the payment rule for each division.

QUESTION 62
You are designing a medical claim case type and haw the following requirement: Method claims must be resolved within 5 days. To meet this requirement you need to set the_________. the service level to 5 days.

passed deadline

goal

urgency

deadline