QUESTION 166
Which practice provides a single point of contact for users?

QUESTION 167
Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect
effect on [?].

QUESTION 168
Identify the missing word in the following sentence.
The purpose of the ‘supplier management’ practice is to ensure that the organization’s suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

QUESTION 169
What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach?

QUESTION 170
What are the three phases of ‘problem management’?

QUESTION 171
What is defined as any component that needs to be managed in order to deliver an IT service?

QUESTION 172
Which term is used to describe removing something that could have an effect on a service?

QUESTION 173
Which practice provides visibility of the organization’s services by capturing and reporting on service performance?

QUESTION 174
Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization’s suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.

QUESTION 175
Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

QUESTION 176
Which describes a ‘change authority’?

QUESTION 177
What should be used to set user expectations for request fulfilment times?

QUESTION 178
What is the CORRECT definition of service management?

QUESTION 179
Which is part of service provision?

QUESTION 180
Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?