Use 1z0-1064-22 Exam Dumps (2022 PDF Dumps) To Have Reliable 1z0-1064-22 Test Engine [Q20-Q36]

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Use 1z0-1064-22 Exam Dumps (2022 PDF Dumps) To Have Reliable 1z0-1064-22 Test Engine

1z0-1064-22 PDF Recently Updated Questions Dumps to Improve Exam Score

NO.20 A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

Sales opportunities

Notes

Contacts

Social network

Service requests

NO.21 Which three types of data are included in the interaction associated with a normal call flow?

Start time of the call

Agent name

Service Request create date

Contact name

Channel

NO.22 When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

1,3,2,4

3,2,4,1

2,4,3,1

1,2,3,4

NO.23 Which two are true characteristics about the lifecycle of a service request?

If required, users can manually set the “Closed” status for a service request.

Users can reopen a service request when the status is set to “Closed”.

Users can reopen a service request when the status is set to “Resolved”.

“Closed” status is set by an automatic job after a specified number of days.

“Customer working” is one of the five seeded status types.

NO.24 Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

The user doesn’t have the role ENABLE_LOCALE_FILTER_ROLE.

The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.

The batch job for recommendations has not been executed.

The profile CSO_ENABLE_SVC_KMHOME is set to Y.

The profile CSO_ENABLE_CATEGORY_FILTER is set to N.

NO.25 What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

Chat with an Agent about a Service Request.

View and edit attachments to a Service Request.

Create a Service Request.

Delete a Service Request.

Add a message to a Service Request.

NO.26 You are creating or editing a SmartText entry. Which four options can you insert into the entry?

URLs

Tables

Images

Variables

Text

Other SmartText entries

NO.27 To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

Multiple users cannot use your sandbox at the same time.

You can set a second sandbox as Active at the same time in order to begin working on another new object.

Your changes won’t be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

Your changes are isolated and do not impact other users’ configuration environments or the production environment.

NO.28 Select three correct limits and restrictions when importing data from a file.

Both create and update operations are available for imported records.

By default, the import starts immediately after it is activated.

Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

NO.29 Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are “New”, whose channel type is “Web”, and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

In Advanced Search, confirm Record Set = Assigned to Me.

Change the section identified with Status = New

In Advanced Search, save and select the “Set as Default” box.

In Advanced Search, select Action > Update.

Click the Show Advanced Search icon.

In Advanced Search, Add Channel Type = Web.

NO.30 Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

The only Vertical Toolbar that you can enable is the Notifications Toolbar.

The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.

You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

NO.31 Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

Adjust the inbound message filters.

Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.

Adjust permissions on all customer’s profiles.

Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.

NO.32 Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

Milestones are customizable by an administrator to include any number of organization-specific milestone types.

Milestones are actions on a service request (SR) that must be completed by a specific time.

Milestones can be one of four default types: ‘First Response’, ‘Second Response’, ‘Final Action’, and ‘Resolution’.

Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

Milestones are commitments to handle SRs within certain timelines.

NO.33 Which three subobject functions are included in the REST API for Service Requests (SRs)?

Update SR reference

Update resource manager

Delete activity

Update resource member

Delete message

NO.34 Select the correct procedure to enable the Audit History tab for Service Requests.

Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the “Service” tile from the list of products.Click “Setup” in the Administration section.In the Functional Areas section, select “Productivity Tools”. Select the task “Manage Global Search Profile Options”.Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

Sign in to Engagement Cloud as a user.From the navigation tool, select “Set Preferences”.Under “Service” select “Configure Audit History”.From the “Enable” tab, click “Yes” for the “Show Audit History” option.Select the “Fields” tab and add all desired fields to the “Displayed Fields” column.Select the “Filters” tab, choose an available field, add the desired filter, and add the filter to the “Active Filters” list.Save the configuration.

Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose “Appearance”.Under General, click “Enable” next to “Show Audit History” option.Save the configuration.

Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for “Service Request Audit History”.In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

NO.35 Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

The configured frequency to retrieve emails is too long.

Incoming messages have a custom filter.

Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

NO.36 Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

There is a configuration failure in the publishing task. A user provisioned as “Knowledge Manager” must ensure that the “automatic refresh for articles” option is set to “Yes” from the “Manage Administrator Profile Values” task.

Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.