According to the Hardware Asset Management documentation, an asset audit is a process of verifying the physical existence and location of assets in an organization, such as a stockroom or a warehouse.
The asset audit form shows the details of the audit, such as the name, description, status, start date, end date, and location of the audit1.
The asset audit form also shows the audit results, which are the status of each scanned asset, such as
“Scanned and expected”, “Scanned and not expected”, “Expected and not scanned”, or “Not expected and not scanned”1.
The scanned assets are the assets that were found at the stockroom or warehouse that is being audited, regardless of whether they were expected or not1.
The scanned assets are displayed in the Scanned Assets related list on the asset audit form1.
Therefore, the correct answer is option B, scanned assets, as they are the list of all assets that were found at the stockroom or warehouse that is being audited. References:
Hardware Asset Management documentation
What is Hardware Asset Management?

Explanation
Consumables are hardware assets that are not tracked individually, but as a quantity of items in a stockroom, such as keyboards, mice, cables, etc.1 When a stock manager receives a new delivery of consumables, they can use the Mobile Asset Receiving feature to scan the barcode of the purchase order and receive multiple assets against it using a mobile device2 If the received consumables match another record in the stockroom based on the following fields:
Assigned to, Model, Model category, State, Stockroom, and Substate, then the data is automatically merged to create a blended quantity and cost3 This means that the system calculates the average cost per item and the total quantity of the consumables in the stockroom, and updates the existing record accordingly3 This feature helps to reduce duplicate records and simplify inventory management of consumables3 References: 1: Hardware Asset Management – ServiceNow 2: [Mobile Asset Receiving – ServiceNow] 3:
[Consumable Hardware Assets – ServiceNow]

Explanation
Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of hardware and consumable models1 Hardware model normalization uses the data from the models and compares it against the data in the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized and enriched information about hardware models1 Hardware model normalization sets the normalized display name for each model record based on three attributes: Name, Manufacturer, and Model number2 The Model Management tab of the Hardware Asset dashboard shows the status of the hardware models in the Product Catalog, such as Matched, Match Not Found, or Not Normalized3 Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. This means that the normalization process could not find a matching rule in the Content Service for those models3 The potential causes of this are34:
The hardware model content has not yet been downloaded from the Content Service. The Content Service is updated periodically with new and updated rules for hardware models. You need to download the latest content from the Content Service to ensure that your models are normalized with the most accurate and complete information. You can download the content manually or schedule it to run automatically.
Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service. The three key fields are Name, Manufacturer, and Model number. If any of these fields are missing, incorrect, or inconsistent with the data in the Content Service, the normalization process will fail to find a matching rule. You need to review and correct the data in these fields to ensure that they match the data in the Content Service.
A normalization rule for the hardware model does not exist in the Content Service. The Content Service may not have a rule for some hardware models, especially if they are new, rare, or custom-made. In this case, you can create a custom rule for the hardware model in the Hardware Model Normalization Rules module, or submit a request to the Content Service team to add a rule for the hardware model.
References: 1: Hardware Model Normalization – ServiceNow 2: Set the normalized display name – ServiceNow 3: Model Management tab – ServiceNow 4: Troubleshoot hardware model normalization – ServiceNow

According to the Hardware Asset Management page, the ham_admin role grants the user the following permissions:
Create, read, update, and delete hardware asset records
Import hardware assets from external sources
Revert normalization results for hardware assets
Add hardware assets to the Service Catalog
These permissions correspond to the options A, B, E, and F in the question.
The options C and D are not part of the ham_admin role, and are not mentioned in the ServiceNow Hardware Asset Management documents. Reference:
Hardware Asset Management
Hardware Asset Management roles and permissions

* According to the ServiceNow Hardware Asset Management overview document1, the total cost of ownership (TCO) of an asset is the sum of all direct and indirect costs incurred throughout its lifecycle, from acquisition to disposal1.
* The original costs are the costs involved in purchasing an asset and putting it into use, such as lease, delivery, and spare parts12.
* Lease is the cost of renting or leasing an asset from a vendor or a third party for a fixed period of time12. Lease costs can vary depending on the terms and conditions of the contract, such as duration, frequency, and interest rate2.
* Delivery is the cost of transporting or shipping an asset from the vendor or the warehouse to the end user or the location where it will be used12. Delivery costs can include fees, taxes, customs, and insurance2.
* Spare parts are the cost of purchasing or stocking additional or replacement parts for an asset in case of failure, damage, or wear and tear12. Spare parts costs can depend on the availability, quality, and compatibility of the parts2.
* The other options are not original costs, but rather ongoing or disposal costs. Maintenance is the cost of repairing, servicing, or upgrading an asset to keep it in good working condition12. Storage is the cost of storing an asset that is not in use or waiting for disposal12.
References:
* 1: Hardware Asset Management overview – ServiceNow – Now Support
* 2: Asset Management – ServiceNow – Now Support

* A model category is a classification of models that defines how they are managed in the system1. It determines the behavior and attributes of the models and the assets or configuration items (Cls) that are created from them1.
* Model categories can be used to group consumables, assets, or services in the product catalog or the service catalog, but this is not their primary function. Their primary function is to define the relationship between configuration management and asset management1.
* Configuration management is the process of identifying, tracking, and verifying the configuration items (Cls) in an IT environment and their relationships2. Asset management is the process of tracking and managing the financial, contractual, and inventory details of IT assets throughout their lifecycle3.
* Model categories determine when to create assets from configuration items (Cls) based on the asset tracking strategy1. For example, some model categories, such as Computer, create assets automatically when Cls are discovered or imported1. Other model categories, such as Consumable, require manual creation of assets from the product catalog1.
* Model categories also provide the link between configuration management and asset management by allowing asset managers to view the configuration data of the assets and configuration managers to view the asset data of the Cls1. This enables better visibility, control, and alignment of IT assets and services1.
References:
* 1: ServiceNow Product Documentation: Model Category
* 2: ServiceNow Product Documentation: Configuration Management
* 3: ServiceNow Product Documentation: Asset Management

According to the Hardware Asset Management documentation, the Hardware Model Normalization Content Service is a cloud-based service that provides normalized and enriched hardware model data to the ServiceNow platform, such as manufacturer name, model name, model number, and product lifecycle information.
The Hardware Model Normalization Content Service helps customers identify and manage their hardware models more effectively, as well as plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates1.
The Hardware Model Normalization Content Service updates the content library weekly with new and updated model data1.
To determine if the content has been downloaded, you can review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard1.
The Hardware Model Content Service Download section shows the status of the content download, such as the last download date, the number of models downloaded, and the number of models normalized1.
Therefore, the correct answer is option C, review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard, as it is the way to determine if the content has been downloaded. Reference:
Hardware Asset Management documentation
What is Hardware Asset Management?

* The Product Catalog is a table that contains all the hardware and consumable models that are available in your organization12.
* The Service Catalog is a portal that allows users to browse and request items and services that are approved by the IT department13.
* Publishing an item to the Service Catalog means making it visible and available for users to request13.
* To publish an item to the Service Catalog, you need to use the “Publish to Hardware Catalog” related link in the Product Catalog1 .
* This related link creates a catalog item for the selected model and adds it to the Hardware Catalog category in the Service Catalog1 .
* Therefore, the correct answer is A. Product Catalog, as this is where you can use the “Publish to Hardware Catalog” related link to publish an item to the Service Catalog.
References: 1: Use a hardware asset request flow – ServiceNow 2: Hardware Asset Inventory Management – ServiceNow 3: Service Catalog – Product Documentation: Tokyo – ServiceNow : Publish models to the hardware or software catalog – ServiceNow

According to the Hardware Model Normalization document, normalization status is the level of normalization match based on the characteristics of the hardware model data in the ServiceNow platform and the Content Library, which is a cloud-based service that provides normalized and enriched hardware model data.
The normalization status shows how well the hardware model data matches the Content Library data, and it can be one of the following1:
Fully Normalized: The hardware model data matches the Content Library data completely, indicating a complete and accurate model record.
Partially Normalized: The hardware model data partially matches the Content Library data, indicating a missing or incorrect model field.
Match Not Found: The hardware model data does not match any of the Content Library data, indicating a discrepancy or a gap in the model normalization process.
Not Normalized: The hardware model data has not been compared with the Content Library data yet, indicating a pending or incomplete model normalization process.
The characteristics that are used to determine the normalization status are the following1:
Model name: The name of the hardware product, such as Dell Latitude E7450 or HP ProLiant DL380 Gen10.
Model number: The unique identifier of the hardware product, such as 210-AFZC or 875671-B21.
Manufacturer: The name of the company that produces the hardware product, such as Dell or HP.
Therefore, the correct answers are options A, C, and E, as they are the characteristics that are used to determine the normalization status. References:
Hardware Model Normalization
What is Hardware Asset Management?

Explanation
Hardware normalization is the process of standardizing the details of your hardware models, such as manufacturer, product, model, and device type, by comparing them with the data from the Hardware Model Normalization Content Service12.
Hardware normalization runs by default on an hourly basis, as part of the Stock Rule Runner scheduled job13.
The Stock Rule Runner job also checks the stock levels of your models and assets in stockrooms and creates stock orders to replenish them if they are below the minimum quantity specified in the stock rules13.
Therefore, the correct answer is A. On an hourly basis, as this is the default frequency of the hardware normalization process.
References: 1: Hardware Model Normalization – Product Documentation: Tokyo – ServiceNow 2: Hardware Asset Inventory Management – ServiceNow 3: Stock Rules in ServiceNow – GlideFast ServiceNow

Explanation
According to the ServiceNow Product Documentation on Transfer Orders1, transfer orders are records that define the movement of assets from one stockroom to another1. They can be used to replenish the stock of assets, fulfill asset requests, or relocate assets1.
According to the ServiceNow Product Documentation on Transfer Order Line Tasks2, transfer order line tasks are records that define the actions that need to be performed for each transfer order line2. A transfer order line is a record that defines the quantity and model of the assets that are being transferred1.
The main purposes of transfer order line tasks are2:
To help track service levels and the time frame needed to complete a transfer order: Transfer order line tasks have a due date and a state that indicate the progress and completion of the transfer order line. They also have a priority and an assignment group that determine the urgency and the responsibility of the transfer order line. These fields help users to monitor and manage the service levels and the time frame needed to complete a transfer order.
To move transfer order lines from one stage to another: Transfer order line tasks have a type that defines the action that needs to be performed for the transfer order line, such as pick, pack, ship, or receive. As transfer order line tasks are completed, the transfer order line moves from one stage to another, such as requested, in transit, or received. These stages reflect the status and location of the assets that are being transferred.
References:
1: ServiceNow Product Documentation: Transfer Orders
2: ServiceNow Product Documentation: Transfer Order Line Tasks

A transfer order is a document that records the movement of assets from one location to another1.
A transfer order line is a record that specifies the quantity and type of assets to be transferred1.
When you cancel a transfer order line, the associated assets are released from the transfer order and their state changes from Pre-allocated to Available1.
The released assets can then be attached to another transfer order or used for other purposes1. References:
Transfer orders – Product Documentation: Rome – ServiceNow

When an asset is manually created from a purchase order before it has been shipped by the supplier, the default state of the asset is set to On order. This state indicates that the asset has been ordered but not yet received. The asset state will change to Awaiting delivery when the asset is shipped by the supplier, and to In stock when the asset is received by the stockroom. The asset state will change to In use when the asset is deployed to a user or a location, and to Pending transfer when the asset is ready to be transferred to another stockroom or location. The asset state will change to Retired when the asset is disposed of or returned to the supplier. Reference:
Hardware Asset States, which describes the different states and substates of hardware assets and how they are used to track the asset lifecycle.
Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the dashboard, model normalization, hardware refresh, lease contract expiration, disposal orders, and RMA requests.
Hardware Asset Lifecycle Automation, which explains how to automate the workflows and tasks for managing the assets throughout their lifecycle stages, from request to retire.